html.formticket.class.php

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<?php
/* Copyright (C) 2013-2015  Jean-François FERRY     <hello@librethic.io>
 * Copyright (C) 2016       Christophe Battarel     <christophe@altairis.fr>
 * Copyright (C) 2019       Frédéric France         <frederic.france@netlogic.fr>
 * Copyright (C) 2021       Juanjo Menent     <jmenent@2byte.es>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 2 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

require_once DOL_DOCUMENT_ROOT."/core/class/html.form.class.php";
require_once DOL_DOCUMENT_ROOT."/core/class/html.formmail.class.php";
require_once DOL_DOCUMENT_ROOT."/core/class/html.formprojet.class.php";

if (!class_exists('FormCompany')) {
  include DOL_DOCUMENT_ROOT.'/core/class/html.formcompany.class.php';
}

class FormTicket
{
  public $db;

  public $track_id;

  public $fk_user_create;

  public $message;
  public $topic_title;

  public $action;

  public $withtopic;
  public $withemail;
  public $withsubstit;

  public $withfile;
  public $withfilereadonly;

  public $ispublic; // To show information or not into public form

  public $withtitletopic;
  public $withcompany; // affiche liste déroulante company
  public $withfromsocid;
  public $withfromcontactid;
  public $withnotifytiersatcreate;
  public $withusercreate; // Show name of creating user in form
  public $withcreatereadonly;

  public $withref; // Show ref field

  public $withcancel;

  public $substit = array();
  public $param = array();

  public $error;


  public function __construct($db)
  {
    $this->db = $db;

    $this->action = 'add';

    $this->withcompany = 1;
    $this->withfromsocid = 0;
    $this->withfromcontactid = 0;
    //$this->withthreadid=0;
    //$this->withtitletopic='';
    $this->withnotifytiersatcreate = 0;
    $this->withusercreate = 1;
    $this->withcreatereadonly = 1;
    $this->withemail = 0;
    $this->withref = 0;
    $this->withextrafields = 0; // Show extrafields or not
    //$this->withtopicreadonly=0;
  }

  public function showForm($withdolfichehead = 0, $mode = 'edit')
  {
    global $conf, $langs, $user, $hookmanager;

    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails', 'ticket'));

    $form = new Form($this->db);
    $formcompany = new FormCompany($this->db);
    $ticketstatic = new Ticket($this->db);

    $soc = new Societe($this->db);
    if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
      $soc->fetch($this->withfromsocid);
    }

    $ticketstat = new Ticket($this->db);

    $extrafields = new ExtraFields($this->db);
    $extrafields->fetch_name_optionals_label($ticketstat->table_element);

    print "\n<!-- Begin form TICKET -->\n";

    if ($withdolfichehead) print dol_get_fiche_head(null, 'card', '', 0, '');

    print '<form method="POST" '.($withdolfichehead ? '' : 'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }
    print '<input type="hidden" name="fk_user_create" value="'.$this->fk_user_create.'">';

    print '<table class="border centpercent">';

    if ($this->withref) {
      // Ref
      $defaultref = $ticketstat->getDefaultRef();
      print '<tr><td class="titlefieldcreate"><span class="fieldrequired">'.$langs->trans("Ref").'</span></td><td><input size="18" type="text" name="ref" value="'.(GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref).'"></td></tr>';
    }

    // TITLE
    if ($this->withemail) {
      print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">'.$langs->trans("Email").'</span></label></td><td>';
      print '<input  class="text minwidth200" id="email" name="email" value="'.(GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject).'" />';
      print '</td></tr>';
    }

    // If ticket created from another object
    if (isset($this->param['origin']) && $this->param['originid'] > 0) {
      // Parse element/subelement (ex: project_task)
      $element = $subelement = $this->param['origin'];
      if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
        $element = $regs[1];
        $subelement = $regs[2];
      }

      dol_include_once('/'.$element.'/class/'.$subelement.'.class.php');
      $classname = ucfirst($subelement);
      $objectsrc = new $classname($this->db);
      $objectsrc->fetch(GETPOST('originid', 'int'));

      if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
        $objectsrc->fetch_lines();
      }

      $objectsrc->fetch_thirdparty();
      $newclassname = $classname;
      print '<tr><td>'.$langs->trans($newclassname).'</td><td colspan="2"><input name="'.$subelement.'id" value="'.GETPOST('originid').'" type="hidden" />'.$objectsrc->getNomUrl(1).'</td></tr>';
    }

    // Type
    print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
    $this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 0, 0, 0, 'minwidth200');
    print '</td></tr>';

    // Group
    print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">'.$langs->trans("TicketCategory").'</span></label></td><td>';
    $this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', 2, 0, 0, 0, 'minwidth200');
    print '</td></tr>';

    // Severity
    print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">'.$langs->trans("TicketSeverity").'</span></label></td><td>';
    $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', 2, 0);
    print '</td></tr>';

    // Subject
    if ($this->withtitletopic) {
      print '<tr><td><label for="subject"><span class="fieldrequired">'.$langs->trans("Subject").'</span></label></td><td>';

      // Réponse à un ticket : affichage du titre du thread en readonly
      if ($this->withtopicreadonly) {
        print $langs->trans('SubjectAnswerToTicket').' '.$this->topic_title;
        print '</td></tr>';
      } else {
        if ($this->withthreadid > 0) {
          $subject = $langs->trans('SubjectAnswerToTicket').' '.$this->withthreadid.' : '.$this->topic_title.'';
        }
        print '<input class="text minwidth500" id="subject" name="subject" value="'.(GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject).'" autofocus />';
        print '</td></tr>';
      }
    }

    // MESSAGE
    $msg = GETPOSTISSET('message') ? GETPOST('message', 'restricthtml') : '';
    print '<tr><td><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span></label></td><td>';

    // If public form, display more information
    $toolbarname = 'dolibarr_notes';
    if ($this->ispublic)
    {
      $toolbarname = 'dolibarr_details';
      print '<div class="warning">'.($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')).'</div>';
    }
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $uselocalbrowser = true;
    $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser, $conf->global->FCKEDITOR_ENABLE_TICKET, ROWS_8, '90%');
    $doleditor->Create();
    print '</td></tr>';


    // Attached files
    if (!empty($this->withfile)) {
      // Define list of attached files
      $listofpaths = array();
      $listofnames = array();
      $listofmimes = array();
      if (!empty($_SESSION["listofpaths"])) {
        $listofpaths = explode(';', $_SESSION["listofpaths"]);
      }

      if (!empty($_SESSION["listofnames"])) {
        $listofnames = explode(';', $_SESSION["listofnames"]);
      }

      if (!empty($_SESSION["listofmimes"])) {
        $listofmimes = explode(';', $_SESSION["listofmimes"]);
      }

      $out = '<tr>';
      $out .= '<td>'.$langs->trans("MailFile").'</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script type="text/javascript" language="javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      } else {
        $out .= $langs->trans("NoAttachedFiles").'<br>';
      }
      if ($this->withfile == 2) { // Can add other files
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button" id="addfile" name="addfile" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";

      print $out;
    }

    // User of creation
    if ($this->withusercreate > 0 && $this->fk_user_create) {
      print '<tr><td class="titlefield">'.$langs->trans("CreatedBy").'</td><td>';
      $langs->load("users");
      $fuser = new User($this->db);

      if ($this->withcreatereadonly) {
        if ($res = $fuser->fetch($this->fk_user_create)) {
          print $fuser->getNomUrl(1);
        }
      }
      print ' &nbsp; ';
      print "</td></tr>\n";
    }

    // Customer or supplier
    if ($this->withcompany) {
      // altairis: force company and contact id for external user
      if (empty($user->socid)) {
        // Company
        print '<tr><td class="titlefield">'.$langs->trans("ThirdParty").'</td><td>';
        $events = array();
        $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
        print img_picto('', 'company', 'class="paddingright"');
        print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
        print '</td></tr>';
        if (!empty($conf->use_javascript_ajax) && !empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
          $htmlname = 'socid';
          print '<script type="text/javascript">
                    $(document).ready(function () {
                        jQuery("#'.$htmlname.'").change(function () {
                            var obj = '.json_encode($events).';
                            $.each(obj, function(key,values) {
                                if (values.method.length) {
                                    runJsCodeForEvent'.$htmlname.'(values);
                                }
                            });
                        });

                        function runJsCodeForEvent'.$htmlname.'(obj) {
                            console.log("Run runJsCodeForEvent'.$htmlname.'");
                            var id = $("#'.$htmlname.'").val();
                            var method = obj.method;
                            var url = obj.url;
                            var htmlname = obj.htmlname;
                            var showempty = obj.showempty;
                            $.getJSON(url,
                                    {
                                        action: method,
                                        id: id,
                                        htmlname: htmlname,
                                        showempty: showempty
                                    },
                                    function(response) {
                                        $.each(obj.params, function(key,action) {
                                            if (key.length) {
                                                var num = response.num;
                                                if (num > 0) {
                                                    $("#" + key).removeAttr(action);
                                                } else {
                                                    $("#" + key).attr(action, action);
                                                }
                                            }
                                        });
                                        $("select#" + htmlname).html(response.value);
                                        if (response.num) {
                                            var selecthtml_str = response.value;
                                            var selecthtml_dom=$.parseHTML(selecthtml_str);
                                            $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
                                        } else {
                                            $("#inputautocomplete"+htmlname).val("");
                                        }
                                        $("select#" + htmlname).change(); /* Trigger event change */
                                    }
                            );
                        }
                    });
                    </script>';
        }

        // Contact and type
        print '<tr><td>'.$langs->trans("Contact").'</td><td>';
        // If no socid, set to -1 to avoid full contacts list
        $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
        print img_picto('', 'contact', 'class="paddingright"');
        print $form->selectcontacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
        print ' ';
        $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
        print '</td></tr>';
      } else {
        print '<tr><td class="titlefield"><input type="hidden" name="socid" value="'.$user->socid.'"/></td>';
        print '<td><input type="hidden" name="contactid" value="'.$user->contact_id.'"/></td>';
        print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
      }

      // Notify thirdparty at creation
      if (empty($this->ispublic))
      {
        print '<tr><td><label for="notify_tiers_at_create">'.$langs->trans("TicketNotifyTiersAtCreation").'</label></td><td>';
        print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate ? ' checked="checked"' : '').'>';
        print '</td></tr>';
      }
    }

    if (!empty($conf->projet->enabled) && !$this->ispublic)
    {
      $formproject = new FormProjets($this->db);
      print '<tr><td><label for="project"><span class="">'.$langs->trans("Project").'</span></label></td><td>';
      print img_picto('', 'project').$formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1, 0, 0, 0, '', 1, 0, 'maxwidth500');
      print '</td></tr>';
    }

    // Other attributes
    $parameters = array();
    $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $this->action); // Note that $action and $object may have been modified by hook
    if (empty($reshook))
    {
      print $ticketstat->showOptionals($extrafields, 'create');
    }

    print '</table>';

    if ($withdolfichehead) print dol_get_fiche_end();

    print '<div class="center">';
    print '<input class="button" type="submit" name="add" value="'.$langs->trans(($this->withthreadid > 0 ? "SendResponse" : "NewTicket")).'" />';
    if ($this->withcancel) {
      print " &nbsp; &nbsp; &nbsp;";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print '</div>';

    print "</form>\n";
    print "<!-- End form TICKET -->\n";
  }

  public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
  {
    global $langs, $user;

    $ticketstat = new Ticket($this->db);

    dol_syslog(get_class($this)."::select_types_tickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);

    $filterarray = array();

    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }

    $ticketstat->loadCacheTypesTickets();

    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
    if ($empty) {
      print '<option value="">&nbsp;</option>';
    }

    if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
      foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
        // On passe si on a demande de filtrer sur des modes de paiments particuliers
        if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
          continue;
        }

        // We discard empty line if showempty is on because an empty line has already been output.
        if ($empty && empty($arraytypes['code'])) {
          continue;
        }

        if ($format == 0) {
          print '<option value="'.$id.'"';
        }

        if ($format == 1) {
          print '<option value="'.$arraytypes['code'].'"';
        }

        if ($format == 2) {
          print '<option value="'.$arraytypes['code'].'"';
        }

        if ($format == 3) {
          print '<option value="'.$id.'"';
        }

        // Si selected est text, on compare avec code, sinon avec id
        if (preg_match('/[a-z]/i', $selected) && $selected == $arraytypes['code']) {
          print ' selected="selected"';
        } elseif ($selected == $id) {
          print ' selected="selected"';
        } elseif ($arraytypes['use_default'] == "1" && !$selected && !$empty) {
          print ' selected="selected"';
        }

        print '>';
        $value = '&nbsp;';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 1) {
          $value = $arraytypes['code'];
        } elseif ($format == 2) {
          $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
        } elseif ($format == 3) {
          $value = $arraytypes['code'];
        }

        print $value;
        print '</option>';
      }
    }
    print '</select>';
    if ($user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }

    print ajax_combobox('select'.$htmlname);
  }

  public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
  {
    global $langs, $user;

    $ticketstat = new Ticket($this->db);

    dol_syslog(get_class($this)."::selectCategoryTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);

    $filterarray = array();

    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }

    $ticketstat->loadCacheCategoriesTickets();

    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
    if ($empty) {
      print '<option value="">&nbsp;</option>';
    }

    if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
      foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
        // On passe si on a demande de filtrer sur des modes de paiments particuliers
        if (count($filterarray) && !in_array($arraycategories['type'], $filterarray)) {
          continue;
        }

        // We discard empty line if showempty is on because an empty line has already been output.
        if ($empty && empty($arraycategories['code'])) {
          continue;
        }

        if ($format == 0) {
          print '<option value="'.$id.'"';
        }

        if ($format == 1) {
          print '<option value="'.$arraycategories['code'].'"';
        }

        if ($format == 2) {
          print '<option value="'.$arraycategories['code'].'"';
        }

        if ($format == 3) {
          print '<option value="'.$id.'"';
        }

        // Si selected est text, on compare avec code, sinon avec id
        if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
          print ' selected="selected"';
        } elseif ($selected == $id) {
          print ' selected="selected"';
        } elseif ($arraycategories['use_default'] == "1" && !$selected && !$empty) {
          print ' selected="selected"';
        }

        print '>';

        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
        }

        if ($format == 1) {
          $value = $arraycategories['code'];
        }

        if ($format == 2) {
          $value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
        }

        if ($format == 3) {
          $value = $arraycategories['code'];
        }

        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if ($user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }

    print ajax_combobox('select'.$htmlname);
  }

  public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
  {
    global $langs, $user;

    $ticketstat = new Ticket($this->db);

    dol_syslog(get_class($this)."::selectSeveritiesTickets ".$selected.", ".$htmlname.", ".$filtertype.", ".$format, LOG_DEBUG);

    $filterarray = array();

    if ($filtertype != '' && $filtertype != '-1') {
      $filterarray = explode(',', $filtertype);
    }

    $ticketstat->loadCacheSeveritiesTickets();

    print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.'">';
    if ($empty) {
      print '<option value="">&nbsp;</option>';
    }

    if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
      foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
        // On passe si on a demande de filtrer sur des modes de paiments particuliers
        if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
          continue;
        }

        // We discard empty line if showempty is on because an empty line has already been output.
        if ($empty && empty($arrayseverities['code'])) {
          continue;
        }

        if ($format == 0) {
          print '<option value="'.$id.'"';
        }

        if ($format == 1) {
          print '<option value="'.$arrayseverities['code'].'"';
        }

        if ($format == 2) {
          print '<option value="'.$arrayseverities['code'].'"';
        }

        if ($format == 3) {
          print '<option value="'.$id.'"';
        }

        // Si selected est text, on compare avec code, sinon avec id
        if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
          print ' selected="selected"';
        } elseif ($selected == $id) {
          print ' selected="selected"';
        } elseif ($arrayseverities['use_default'] == "1" && !$selected && !$empty) {
          print ' selected="selected"';
        }

        print '>';
        if ($format == 0) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }

        if ($format == 1) {
          $value = $arrayseverities['code'];
        }

        if ($format == 2) {
          $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
        }

        if ($format == 3) {
          $value = $arrayseverities['code'];
        }

        print $value ? $value : '&nbsp;';
        print '</option>';
      }
    }
    print '</select>';
    if ($user->admin && !$noadmininfo) {
      print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
    }

    print ajax_combobox('select'.$htmlname);
  }

  // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
  public function clear_attached_files()
  {
    // phpcs:enable
    global $conf, $user;
    require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';

    // Set tmp user directory
    $vardir = $conf->user->dir_output."/".$user->id;
    $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
    if (is_dir($upload_dir)) dol_delete_dir_recursive($upload_dir);

    $keytoavoidconflict = empty($this->trackid) ? '' : '-'.$this->trackid; // this->trackid must be defined
    unset($_SESSION["listofpaths".$keytoavoidconflict]);
    unset($_SESSION["listofnames".$keytoavoidconflict]);
    unset($_SESSION["listofmimes".$keytoavoidconflict]);
  }

  public function showMessageForm($width = '40%')
  {
    global $conf, $langs, $user, $hookmanager, $form, $mysoc;

    $formmail = new FormMail($this->db);
    $addfileaction = 'addfile';

    if (!is_object($form)) $form = new Form($this->db);

    // Load translation files required by the page
    $langs->loadLangs(array('other', 'mails'));

    // Clear temp files. Must be done at beginning, before call of triggers
    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1'))
    {
      $this->clear_attached_files();
    }

    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if ($conf->global->MAIN_MULTILANGS && empty($newlang))  $newlang = $this->param['langsmodels'];
    if (!empty($newlang))
    {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }

    // Get message template for $this->param["models"] into c_email_templates
    $arraydefaultmessage = -1;
    if ($this->param['models'] != 'none')
    {
      $model_id = 0;
      if (array_key_exists('models_id', $this->param))
      {
        $model_id = $this->param["models_id"];
      }

      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
    }

    // Define list of attached files
    $listofpaths = array();
    $listofnames = array();
    $listofmimes = array();
    $keytoavoidconflict = empty($this->trackid) ? '' : '-'.$this->trackid; // this->trackid must be defined

    if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1'))
    {
      if (!empty($arraydefaultmessage->joinfiles) && is_array($this->param['fileinit']))
      {
        foreach ($this->param['fileinit'] as $file)
        {
          $this->add_attached_files($file, basename($file), dol_mimetype($file));
        }
      }
    }

    if (!empty($_SESSION["listofpaths".$keytoavoidconflict])) $listofpaths = explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
    if (!empty($_SESSION["listofnames".$keytoavoidconflict])) $listofnames = explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
    if (!empty($_SESSION["listofmimes".$keytoavoidconflict])) $listofmimes = explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);

    // Define output language
    $outputlangs = $langs;
    $newlang = '';
    if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
      $newlang = $this->param['langsmodels'];
    }
    if (!empty($newlang)) {
      $outputlangs = new Translate("", $conf);
      $outputlangs->setDefaultLang($newlang);
      $outputlangs->load('other');
    }

    print "\n<!-- Begin message_form TICKET -->\n";

    $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;

    // Example 1 : Adding jquery code
    print '<script type="text/javascript" language="javascript">
    jQuery(document).ready(function() {
      send_email=' . $send_email.';
      if (send_email) {
        jQuery(".email_line").show();
      } else {
        jQuery(".email_line").hide();
      }

      jQuery("#send_msg_email").click(function() {
        if(jQuery(this).is(":checked")) {
          jQuery(".email_line").show();
        }
        else {
          jQuery(".email_line").hide();
        }
            });';
    print '});
    </script>';

    print '<form method="post" name="ticket" enctype="multipart/form-data" action="'.$this->param["returnurl"].'">';
    print '<input type="hidden" name="token" value="'.newToken().'">';
    print '<input type="hidden" name="action" value="'.$this->action.'">';
    print '<input type="hidden" name="actionbis" value="add_message">';
    foreach ($this->param as $key => $value) {
      print '<input type="hidden" name="'.$key.'" value="'.$value.'">';
    }

    // Get message template
    $model_id = 0;
    if (array_key_exists('models_id', $this->param)) {
      $model_id = $this->param["models_id"];
      $arraydefaultmessage = $formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
    }

    $result = $formmail->fetchAllEMailTemplate($this->param["models"], $user, $outputlangs);
    if ($result < 0) {
      setEventMessages($this->error, $this->errors, 'errors');
    }
    $modelmail_array = array();
    foreach ($formmail->lines_model as $line) {
      $modelmail_array[$line->id] = $line->label;
    }

    print '<table class="border" width="'.$width.'">';

    // External users can't send message email
    if ($user->rights->ticket->write && !$user->socid)
    {
      print '<tr><td></td><td>';
      $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : '');
      print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
      print '<label for="send_msg_email">'.$langs->trans('SendMessageByEmail').'</label>';
      print '</td></tr>';

      // Zone to select its email template
      if (count($modelmail_array) > 0) {
        print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
        print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1);
        if ($user->admin) {
          print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
        }
        print ' &nbsp; ';
        print '<input class="button" type="submit" value="'.$langs->trans('Apply').'" name="modelselected" id="modelselected">';
        print '</div></td>';
      }

      // Private message (not visible by customer/external user)
      if (!$user->socid) {
        print '<tr><td></td><td>';
        $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
        print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
        print '<label for="private_message">'.$langs->trans('MarkMessageAsPrivate').'</label>';
        print ' '.$form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
        print '</td></tr>';
      }

      // Subject
      print '<tr class="email_line"><td class="titlefieldcreate">'.$langs->trans('Subject').'</td>';
      print '<td><input type="text" class="text minwidth500" name="subject" value="['.$conf->global->MAIN_INFO_SOCIETE_NOM.' - '.$langs->trans("Ticket").' '.$this->ref.'] '.$langs->trans('TicketNewMessage').'" />';
      print '</td></tr>';

      // Destinataires
      print '<tr class="email_line"><td>'.$langs->trans('MailRecipients').'</td><td>';
      $ticketstat = new Ticket($this->db);
      $res = $ticketstat->fetch('', '', $this->track_id);
      if ($res) {
        // Retrieve email of all contacts (internal and external)
        $contacts = $ticketstat->getInfosTicketInternalContact();
        $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact());

        // Build array to display recipient list
        if (is_array($contacts) && count($contacts) > 0) {
          foreach ($contacts as $key => $info_sendto) {
            if ($info_sendto['email'] != '') {
              $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname']." ".$info_sendto['lastname'])." <".$info_sendto['email'].">").' <small class="opacitymedium">('.dol_escape_htmltag($info_sendto['libelle']).")</small>";
            }
          }
        }

        if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) {
          $sendto[] = dol_escape_htmltag($ticketstat->origin_email).' <small class="opacitymedium">('.$langs->trans("TicketEmailOriginIssuer").")</small>";
        }

        if ($ticketstat->fk_soc > 0) {
          $ticketstat->socid = $ticketstat->fk_soc;
          $ticketstat->fetch_thirdparty();

          if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
            $sendto[] = $ticketstat->thirdparty->email.' <small class="opacitymedium">('.$langs->trans('Customer').')</small>';
          }
        }

        if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
          $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO.' <small class="opacitymedium">(generic email)</small>';
        }

        // Print recipient list
        if (is_array($sendto) && count($sendto) > 0) {
          print implode(', ', $sendto);
        } else {
          print '<div class="warning">'.$langs->trans('WarningNoEMailsAdded').' '.$langs->trans('TicketGoIntoContactTab').'</div>';
        }
      }
      print '</td></tr>';
    }

    // Intro
    // External users can't send message email
    if ($user->rights->ticket->write && !$user->socid) {
      $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
      print '<tr class="email_line"><td><label for="mail_intro">';
      print $form->textwithpicto($langs->trans("TicketMessageMailIntro"), $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
      print '</label>';

      print '</td><td>';
      include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
      $uselocalbrowser = true;

      $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 90, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);

      $doleditor->Create();
      print '</td></tr>';
    }

    // MESSAGE
    $defaultmessage = "";
    if (is_object($arraydefaultmessage) && $arraydefaultmessage->content) {
      $defaultmessage = $arraydefaultmessage->content;
    }
    $defaultmessage = str_replace('\n', "\n", $defaultmessage);

    // Deal with format differences between message and signature (text / HTML)
    if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $this->substit['__USER_SIGNATURE__'] = dol_nl2br($this->substit['__USER_SIGNATURE__']);
    } elseif (!dol_textishtml($defaultmessage) && dol_textishtml($this->substit['__USER_SIGNATURE__'])) {
      $defaultmessage = dol_nl2br($defaultmessage);
    }
    if (GETPOSTISSET("message") && !$_POST['modelselected']) {
      $defaultmessage = GETPOST('message', 'restricthtml');
    } else {
      $defaultmessage = make_substitutions($defaultmessage, $this->substit);
      // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
      $defaultmessage = preg_replace("/^(<br>)+/", "", $defaultmessage);
      $defaultmessage = preg_replace("/^\n+/", "", $defaultmessage);
    }

    print '<tr><td class="tdtop"><label for="message"><span class="fieldrequired">'.$langs->trans("Message").'</span>';
    if ($user->rights->ticket->write && !$user->socid) {
      print $form->textwithpicto('', $langs->trans("TicketMessageHelp"), 1, 'help');
    }
    print '</label></td><td>';
    //$toolbarname = 'dolibarr_details';
    $toolbarname = 'dolibarr_notes';
    include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
    $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_5, 70);
    $doleditor->Create();
    print '</td></tr>';

    // Signature
    // External users can't send message email
    if ($user->rights->ticket->write && !$user->socid) {
      $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
      print '<tr class="email_line"><td><label for="mail_intro">'.$langs->trans("TicketMessageMailSignature").'</label>';
      print $form->textwithpicto('', $langs->trans("TicketMessageMailSignatureHelp"), 1, 'help');
      print '</td><td>';
      include_once DOL_DOCUMENT_ROOT.'/core/class/doleditor.class.php';
      $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 150, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
      $doleditor->Create();
      print '</td></tr>';
    }

    // Attached files
    if (!empty($this->withfile)) {
      $out = '<tr>';
      $out .= '<td width="180">'.$langs->trans("MailFile").'</td>';
      $out .= '<td>';
      // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
      $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">'."\n";
      $out .= '<script type="text/javascript" language="javascript">';
      $out .= 'jQuery(document).ready(function () {';
      $out .= '    jQuery(".removedfile").click(function() {';
      $out .= '        jQuery(".removedfilehidden").val(jQuery(this).val());';
      $out .= '    });';
      $out .= '})';
      $out .= '</script>'."\n";
      if (count($listofpaths)) {
        foreach ($listofpaths as $key => $val) {
          $out .= '<div id="attachfile_'.$key.'">';
          $out .= img_mime($listofnames[$key]).' '.$listofnames[$key];
          if (!$this->withfilereadonly) {
            $out .= ' <input type="image" style="border: 0px;" src="'.DOL_URL_ROOT.'/theme/'.$conf->theme.'/img/delete.png" value="'.($key + 1).'" class="removedfile reposition" id="removedfile_'.$key.'" name="removedfile_'.$key.'" />';
          }
          $out .= '<br></div>';
        }
      } else {
        $out .= $langs->trans("NoAttachedFiles").'<br>';
      }
      if ($this->withfile == 2) { // Can add other files
        $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="'.$langs->trans("Upload").'" />';
        $out .= ' ';
        $out .= '<input type="submit" class="button" id="'.$addfileaction.'" name="'.$addfileaction.'" value="'.$langs->trans("MailingAddFile").'" />';
      }
      $out .= "</td></tr>\n";

      print $out;
    }

    print '</table>';

    print '<center><br>';
    print '<input class="button" type="submit" name="btn_add_message" value="'.$langs->trans("AddMessage").'" />';
    if ($this->withcancel) {
      print " &nbsp; &nbsp; ";
      print '<input class="button button-cancel" type="submit" name="cancel" value="'.$langs->trans("Cancel").'">';
    }
    print "</center>\n";

    print "</form>\n";
    print "<!-- End form TICKET -->\n";
  }
}