ticket.lib.php

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<?php
/* Copyright (C) 2013-2018  Jean-François FERRY <hello@librethic.io>
 * Copyright (C) 2016   Christophe Battarel <christophe@altairis.fr>
 * Copyright (C) 2019-2020  Frédéric France     <frederic.france@netlogic.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 */

function ticketAdminPrepareHead()
{
  global $langs, $conf;

  $langs->load("ticket");

  $h = 0;
  $head = array();

  $head[$h][0] = DOL_URL_ROOT.'/admin/ticket.php';
  $head[$h][1] = $langs->trans("TicketSettings");
  $head[$h][2] = 'settings';
  $h++;

  $head[$h][0] = DOL_URL_ROOT.'/admin/ticket_extrafields.php';
  $head[$h][1] = $langs->trans("ExtraFieldsTicket");
  $head[$h][2] = 'attributes';
  $h++;

  $head[$h][0] = DOL_URL_ROOT.'/admin/ticket_public.php';
  $head[$h][1] = $langs->trans("PublicInterface");
  $head[$h][2] = 'public';
  $h++;

  // Show more tabs from modules
  // Entries must be declared in modules descriptor with line
  //$this->tabs = array(
  //    'entity:+tabname:Title:@ticket:/ticket/mypage.php?id=__ID__'
  //); // to add new tab
  //$this->tabs = array(
  //    'entity:-tabname:Title:@ticket:/ticket/mypage.php?id=__ID__'
  //); // to remove a tab
  complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin');

  complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin', 'remove');

  return $head;
}

function ticket_prepare_head($object)
{
  global $db, $langs, $conf, $user;

  $h = 0;
  $head = array();
  $head[$h][0] = DOL_URL_ROOT.'/ticket/card.php?action=view&track_id='.$object->track_id;
  $head[$h][1] = $langs->trans("Ticket");
  $head[$h][2] = 'tabTicket';
  $h++;

  if (empty($conf->global->MAIN_DISABLE_CONTACTS_TAB) && empty($user->socid)) {
    $nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external'));
    $head[$h][0] = DOL_URL_ROOT.'/ticket/contact.php?track_id='.$object->track_id;
    $head[$h][1] = $langs->trans('ContactsAddresses');
    if ($nbContact > 0) $head[$h][1] .= '<span class="badge marginleftonlyshort">'.$nbContact.'</span>';
    $head[$h][2] = 'contact';
    $h++;
  }

  complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket');

  // Attached files
  include_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
  $upload_dir = $conf->ticket->dir_output."/".$object->ref;
  $nbFiles = count(dol_dir_list($upload_dir, 'files'));
  $head[$h][0] = dol_buildpath('/ticket/document.php', 1).'?id='.$object->id;
  $head[$h][1] = $langs->trans("Documents");
  if ($nbFiles > 0) {
    $head[$h][1] .= '<span class="badge marginleftonlyshort">'.$nbFiles.'</span>';
  }

  $head[$h][2] = 'tabTicketDocument';
  $h++;


  // History
  $ticketViewType = "messaging";
  if (empty($_SESSION['ticket-view-type'])) {
    $_SESSION['ticket-view-type'] = $ticketViewType;
  } else {
    $ticketViewType = $_SESSION['ticket-view-type'];
  }

  if ($ticketViewType == "messaging") {
    $head[$h][0] = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id;
  } else {
    // $ticketViewType == "list"
    $head[$h][0] = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
  }
  $head[$h][1] = $langs->trans('Events');
  if (!empty($conf->agenda->enabled) && (!empty($user->rights->agenda->myactions->read) || !empty($user->rights->agenda->allactions->read)))
  {
    $head[$h][1] .= '/';
    $head[$h][1] .= $langs->trans("Agenda");
  }
  $head[$h][2] = 'tabTicketLogs';
  $h++;

  complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'remove');

  return $head;
}

function showDirectPublicLink($object)
{
  global $conf, $langs;

  require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
  $email = CMailFile::getValidAddress($object->origin_email, 2);
  $url = '';
  if ($email)
  {
    $url = dol_buildpath('/public/ticket/view.php', 3).'?track_id='.$object->track_id.'&email='.$email;
  }

  $out = '';
  if (empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE)) {
    $out .= '<span class="opacitymedium">'.$langs->trans("PublicInterfaceNotEnabled").'</span>';
  } else {
    $out .= img_picto('', 'object_globe.png').' '.$langs->trans("TicketPublicAccess").':<br>';
    if ($url) {
      $out .= '<input type="text" id="directpubliclink" class="quatrevingtpercent" value="'.$url.'">';
      $out .= ajax_autoselect("directpubliclink", 0);
    } else {
      $out .= '<span class="opacitymedium">'.$langs->trans("TicketNotCreatedFromPublicInterface").'</span>';
    }
  }

  return $out;
}

function generate_random_id($car = 16)
{
  $string = "";
  $chaine = "abcdefghijklmnopqrstuvwxyz123456789";
  srand((double) microtime() * 1000000);
  for ($i = 0; $i < $car; $i++) {
    $string .= $chaine[rand() % strlen($chaine)];
  }
  return $string;
}

function llxHeaderTicket($title, $head = "", $disablejs = 0, $disablehead = 0, $arrayofjs = '', $arrayofcss = '')
{
  global $user, $conf, $langs, $mysoc;

  top_htmlhead($head, $title, $disablejs, $disablehead, $arrayofjs, $arrayofcss, 0, 1); // Show html headers

  print '<body id="mainbody" class="publicnewticketform">';
  print '<div class="center">';

  // Define urllogo
  if (!empty($conf->global->TICKET_SHOW_COMPANY_LOGO) || !empty($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC)) {
    // Print logo
    if (!empty($conf->global->TICKET_SHOW_COMPANY_LOGO)) {
      $urllogo = DOL_URL_ROOT.'/theme/common/login_logo.png';

      if (!empty($mysoc->logo_small) && is_readable($conf->mycompany->dir_output.'/logos/thumbs/'.$mysoc->logo_small)) {
        $urllogo = DOL_URL_ROOT.'/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file='.urlencode('logos/thumbs/'.$mysoc->logo_small);
      } elseif (!empty($mysoc->logo) && is_readable($conf->mycompany->dir_output.'/logos/'.$mysoc->logo)) {
        $urllogo = DOL_URL_ROOT.'/viewimage.php?modulepart=mycompany&amp;entity='.$conf->entity.'&amp;file='.urlencode('logos/'.$mysoc->logo);
      } elseif (is_readable(DOL_DOCUMENT_ROOT.'/theme/dolibarr_logo.svg')) {
        $urllogo = DOL_URL_ROOT.'/theme/dolibarr_logo.svg';
      }
    }
  }

  // Output html code for logo
  if ($urllogo || !empty($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC)) {
    print '<div class="backgreypublicpayment">';
    print '<div class="logopublicpayment">';
    if ($urllogo) {
      print '<a href="'.($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE : dol_buildpath('/public/ticket/index.php', 1)).'">';
      print '<img id="dolpaymentlogo" src="'.$urllogo.'"';
      print '>';
      print '</a>';
    }
    if (!empty($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC)) {
      print '<div class="clearboth"></div><strong>'.($conf->global->TICKET_PUBLIC_INTERFACE_TOPIC ? $conf->global->TICKET_PUBLIC_INTERFACE_TOPIC : $langs->trans("TicketSystem")).'</strong>';
    }
    print '</div>';
    if (empty($conf->global->MAIN_HIDE_POWERED_BY)) {
      print '<div class="poweredbypublicpayment opacitymedium right"><a class="poweredbyhref?utm_medium=website&utm_source=poweredby" href="https://www.dolibarr.org" target="dolibarr" rel="noopener">'.$langs->trans("PoweredBy").'<br><img src="'.DOL_URL_ROOT.'/theme/dolibarr_logo.svg" width="80px"></a></div>';
    }
    print '</div>';
  }

  print '</div>';

  print '<div class="ticketlargemargin">';
}



function show_ticket_messaging($conf, $langs, $db, $filterobj, $objcon = '', $noprint = 0, $actioncode = '', $donetodo = 'done', $filters = array(), $sortfield = 'a.datep,a.id', $sortorder = 'DESC')
{
  global $user, $conf;
  global $form;

  global $param, $massactionbutton;

  dol_include_once('/comm/action/class/actioncomm.class.php');

  // Check parameters
  if (!is_object($filterobj) && !is_object($objcon)) dol_print_error('', 'BadParameter');

  $histo = array();
  $numaction = 0;
  $now = dol_now();

  $sortfield_list = explode(',', $sortfield);
  $sortfield_label_list = array('a.id' => 'id', 'a.datep' => 'dp', 'a.percent' => 'percent');
  $sortfield_new_list = array();
  foreach ($sortfield_list as $sortfield_value) {
    $sortfield_new_list[] = $sortfield_label_list[trim($sortfield_value)];
  }
  $sortfield_new = implode(',', $sortfield_new_list);

  if (!empty($conf->agenda->enabled)) {
    // Search histo on actioncomm
    if (is_object($objcon) && $objcon->id > 0) {
      $sql = "SELECT DISTINCT a.id, a.label as label,";
    } else {
      $sql = "SELECT a.id, a.label as label,";
    }
    $sql .= " a.datep as dp,";
    $sql .= " a.note as message,";
    $sql .= " a.datep2 as dp2,";
    $sql .= " a.percent as percent, 'action' as type,";
    $sql .= " a.fk_element, a.elementtype,";
    $sql .= " a.fk_contact,";
    $sql .= " c.code as acode, c.libelle as alabel, c.picto as apicto,";
    $sql .= " u.rowid as user_id, u.login as user_login, u.photo as user_photo, u.firstname as user_firstname, u.lastname as user_lastname";
    if (is_object($filterobj) && get_class($filterobj) == 'Societe') {
      $sql .= ", sp.lastname, sp.firstname";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Adherent') {
      $sql .= ", m.lastname, m.firstname";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'CommandeFournisseur') {
      $sql .= ", o.ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Product') {
      $sql .= ", o.ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Ticket') {
      $sql .= ", o.ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'BOM') {
      $sql .= ", o.ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Contrat') {
      $sql .= ", o.ref";
    }
    $sql .= " FROM ".MAIN_DB_PREFIX."actioncomm as a";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."user as u on u.rowid = a.fk_user_action";
    $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_actioncomm as c ON a.fk_action = c.id";

    $force_filter_contact = false;
    if (is_object($objcon) && $objcon->id > 0) {
      $force_filter_contact = true;
      $sql .= " INNER JOIN ".MAIN_DB_PREFIX."actioncomm_resources as r ON a.id = r.fk_actioncomm";
      $sql .= " AND r.element_type = '".$db->escape($objcon->table_element)."' AND r.fk_element = ".$objcon->id;
    }

    if (is_object($filterobj) && get_class($filterobj) == 'Societe') {
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."socpeople as sp ON a.fk_contact = sp.rowid";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Dolresource') {
      $sql .= " INNER JOIN ".MAIN_DB_PREFIX."element_resources as er";
      $sql .= " ON er.resource_type = 'dolresource'";
      $sql .= " AND er.element_id = a.id";
      $sql .= " AND er.resource_id = ".$filterobj->id;
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Adherent') {
      $sql .= ", ".MAIN_DB_PREFIX."adherent as m";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'CommandeFournisseur') {
      $sql .= ", ".MAIN_DB_PREFIX."commande_fournisseur as o";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Product') {
      $sql .= ", ".MAIN_DB_PREFIX."product as o";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Ticket') {
      $sql .= ", ".MAIN_DB_PREFIX."ticket as o";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'BOM') {
      $sql .= ", ".MAIN_DB_PREFIX."bom_bom as o";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Contrat') {
      $sql .= ", ".MAIN_DB_PREFIX."contrat as o";
    }

    $sql .= " WHERE a.entity IN (".getEntity('agenda').")";
    if ($force_filter_contact === false) {
      if (is_object($filterobj) && in_array(get_class($filterobj), array('Societe', 'Client', 'Fournisseur')) && $filterobj->id) {
        $sql .= " AND a.fk_soc = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'Project' && $filterobj->id) {
        $sql .= " AND a.fk_project = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'Adherent') {
        $sql .= " AND a.fk_element = m.rowid AND a.elementtype = 'member'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'CommandeFournisseur') {
        $sql .= " AND a.fk_element = o.rowid AND a.elementtype = 'order_supplier'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'Product') {
        $sql .= " AND a.fk_element = o.rowid AND a.elementtype = 'product'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'Ticket') {
        $sql .= " AND a.fk_element = o.rowid AND a.elementtype = 'ticket'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'BOM') {
        $sql .= " AND a.fk_element = o.rowid AND a.elementtype = 'bom'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      } elseif (is_object($filterobj) && get_class($filterobj) == 'Contrat') {
        $sql .= " AND a.fk_element = o.rowid AND a.elementtype = 'contract'";
        if ($filterobj->id) $sql .= " AND a.fk_element = ".$filterobj->id;
      }
    }

    // Condition on actioncode
    if (!empty($actioncode)) {
      if (empty($conf->global->AGENDA_USE_EVENT_TYPE)) {
        if ($actioncode == 'AC_NON_AUTO') {
          $sql .= " AND c.type != 'systemauto'";
        } elseif ($actioncode == 'AC_ALL_AUTO') {
          $sql .= " AND c.type = 'systemauto'";
        } else {
          if ($actioncode == 'AC_OTH') {
            $sql .= " AND c.type != 'systemauto'";
          } elseif ($actioncode == 'AC_OTH_AUTO') {
            $sql .= " AND c.type = 'systemauto'";
          }
        }
      } else {
        if ($actioncode == 'AC_NON_AUTO') $sql .= " AND c.type != 'systemauto'";
        elseif ($actioncode == 'AC_ALL_AUTO') $sql .= " AND c.type = 'systemauto'";
        else $sql .= " AND c.code = '".$db->escape($actioncode)."'";
      }
    }
    if ($donetodo == 'todo') $sql .= " AND ((a.percent >= 0 AND a.percent < 100) OR (a.percent = -1 AND a.datep > '".$db->idate($now)."'))";
    elseif ($donetodo == 'done') $sql .= " AND (a.percent = 100 OR (a.percent = -1 AND a.datep <= '".$db->idate($now)."'))";
    if (is_array($filters) && $filters['search_agenda_label']) $sql .= natural_search('a.label', $filters['search_agenda_label']);
  }

  // Add also event from emailings. TODO This should be replaced by an automatic event ? May be it's too much for very large emailing.
  if (!empty($conf->mailing->enabled) && !empty($objcon->email)
    && (empty($actioncode) || $actioncode == 'AC_OTH_AUTO' || $actioncode == 'AC_EMAILING'))
  {
    $langs->load("mails");

    $sql2 = "SELECT m.rowid as id, m.titre as label, mc.date_envoi as dp, mc.date_envoi as dp2, '100' as percent, 'mailing' as type";
    $sql2 .= ", null as fk_element, '' as elementtype, null as contact_id";
    $sql2 .= ", 'AC_EMAILING' as acode, '' as alabel, '' as apicto";
    $sql2 .= ", u.rowid as user_id, u.login as user_login, u.photo as user_photo, u.firstname as user_firstname, u.lastname as user_lastname"; // User that valid action
    if (is_object($filterobj) && get_class($filterobj) == 'Societe') {
      $sql2 .= ", '' as lastname, '' as firstname";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Adherent') {
      $sql2 .= ", '' as lastname, '' as firstname";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'CommandeFournisseur') {
      $sql2 .= ", '' as ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Product') {
      $sql2 .= ", '' as ref";
    } elseif (is_object($filterobj) && get_class($filterobj) == 'Ticket') {
      $sql2 .= ", '' as ref";
    }
    $sql2 .= " FROM ".MAIN_DB_PREFIX."mailing as m, ".MAIN_DB_PREFIX."mailing_cibles as mc, ".MAIN_DB_PREFIX."user as u";
    $sql2 .= " WHERE mc.email = '".$db->escape($objcon->email)."'"; // Search is done on email.
    $sql2 .= " AND mc.statut = 1";
    $sql2 .= " AND u.rowid = m.fk_user_valid";
    $sql2 .= " AND mc.fk_mailing=m.rowid";
  }

  if (!empty($sql) && !empty($sql2)) {
    $sql = $sql." UNION ".$sql2;
  } elseif (empty($sql) && !empty($sql2)) {
    $sql = $sql2;
  }

  // TODO Add limit in nb of results
  if ($sql) { // May not be defined if module Agenda is not enabled and mailing module disabled too
    $sql .= $db->order($sortfield_new, $sortorder);

    dol_syslog("company.lib::show_actions_done", LOG_DEBUG);
    $resql = $db->query($sql);
    if ($resql) {
      $i = 0;
      $num = $db->num_rows($resql);

      while ($i < $num) {
        $obj = $db->fetch_object($resql);

        if ($obj->type == 'action') {
          $contactaction = new ActionComm($db);
          $contactaction->id = $obj->id;
          $result = $contactaction->fetchResources();
          if ($result < 0) {
            dol_print_error($db);
            setEventMessage("company.lib::show_actions_done Error fetch ressource", 'errors');
          }

          //if ($donetodo == 'todo') $sql.= " AND ((a.percent >= 0 AND a.percent < 100) OR (a.percent = -1 AND a.datep > '".$db->idate($now)."'))";
          //elseif ($donetodo == 'done') $sql.= " AND (a.percent = 100 OR (a.percent = -1 AND a.datep <= '".$db->idate($now)."'))";
          $tododone = '';
          if (($obj->percent >= 0 and $obj->percent < 100) || ($obj->percent == -1 && $obj->datep > $now)) $tododone = 'todo';

          $histo[$numaction] = array(
            'type'=>$obj->type,
            'tododone'=>$tododone,
            'id'=>$obj->id,
            'datestart'=>$db->jdate($obj->dp),
            'dateend'=>$db->jdate($obj->dp2),
            'note'=>$obj->label,
            'message'=>$obj->message,
            'percent'=>$obj->percent,

            'userid'=>$obj->user_id,
            'login'=>$obj->user_login,
            'userfirstname'=>$obj->user_firstname,
            'userlastname'=>$obj->user_lastname,
            'userphoto'=>$obj->user_photo,

            'contact_id'=>$obj->fk_contact,
            'socpeopleassigned' => $contactaction->socpeopleassigned,
            'lastname'=>$obj->lastname,
            'firstname'=>$obj->firstname,
            'fk_element'=>$obj->fk_element,
            'elementtype'=>$obj->elementtype,
            // Type of event
            'acode'=>$obj->acode,
            'alabel'=>$obj->alabel,
            'libelle'=>$obj->alabel, // deprecated
            'apicto'=>$obj->apicto
          );
        } else {
          $histo[$numaction] = array(
            'type'=>$obj->type,
            'tododone'=>'done',
            'id'=>$obj->id,
            'datestart'=>$db->jdate($obj->dp),
            'dateend'=>$db->jdate($obj->dp2),
            'note'=>$obj->label,
            'message'=>$obj->message,
            'percent'=>$obj->percent,
            'acode'=>$obj->acode,

            'userid'=>$obj->user_id,
            'login'=>$obj->user_login,
            'userfirstname'=>$obj->user_firstname,
            'userlastname'=>$obj->user_lastname,
            'userphoto'=>$obj->user_photo
          );
        }

        $numaction++;
        $i++;
      }
    } else {
      dol_print_error($db);
    }
  }

  // Set $out to sow events
  $out = '';

  if (empty($conf->agenda->enabled)) {
    $langs->loadLangs(array("admin", "errors"));
    $out = info_admin($langs->trans("WarningModuleXDisabledSoYouMayMissEventHere", $langs->transnoentitiesnoconv("Module2400Name")), 0, 0, 'warning');
  }

  if (!empty($conf->agenda->enabled) || (!empty($conf->mailing->enabled) && !empty($objcon->email))) {
    $delay_warning = $conf->global->MAIN_DELAY_ACTIONS_TODO * 24 * 60 * 60;

    require_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php';
    include_once DOL_DOCUMENT_ROOT.'/core/lib/functions2.lib.php';
    require_once DOL_DOCUMENT_ROOT.'/core/class/html.formactions.class.php';
    require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';

    $formactions = new FormActions($db);

    $actionstatic = new ActionComm($db);
    $userstatic = new User($db);
    $contactstatic = new Contact($db);
    $userGetNomUrlCache = array();

    $out .= '<div class="filters-container" >';
    $out .= '<form name="listactionsfilter" class="listactionsfilter" action="'.$_SERVER["PHP_SELF"].'" method="POST">';
    $out .= '<input type="hidden" name="token" value="'.newToken().'">';

    if ($objcon && get_class($objcon) == 'Contact' &&
      (is_null($filterobj) || get_class($filterobj) == 'Societe')) {
      $out .= '<input type="hidden" name="id" value="'.$objcon->id.'" />';
    } else {
      $out .= '<input type="hidden" name="id" value="'.$filterobj->id.'" />';
    }
    if ($filterobj && get_class($filterobj) == 'Societe') $out .= '<input type="hidden" name="socid" value="'.$filterobj->id.'" />';

    $out .= "\n";

    $out .= '<div class="div-table-responsive-no-min">';
    $out .= '<table class="noborder borderbottom centpercent">';

    $out .= '<tr class="liste_titre">';

    //$out.='<td class="liste_titre">';
    $out .= getTitleFieldOfList('Date', 0, $_SERVER["PHP_SELF"], 'a.datep', '', $param, '', $sortfield, $sortorder, '')."\n";
    //$out.='</td>';

    $out .= '<th class="liste_titre"><strong class="hideonsmartphone">'.$langs->trans("Search").' : </strong></th>';
    if ($donetodo) {
      $out .= '<th class="liste_titre"></th>';
    }
    $out .= '<th class="liste_titre">'.$langs->trans("Type").' ';
    $out .= $formactions->select_type_actions($actioncode, "actioncode", '', empty($conf->global->AGENDA_USE_EVENT_TYPE) ? 1 : -1, 0, 0, 1, 'minwidth200imp');
    $out .= '</th>';
    $out .= '<th class="liste_titre maxwidth100onsmartphone">';
    $out .= '<input type="text" class="maxwidth100onsmartphone" name="search_agenda_label" value="'.$filters['search_agenda_label'].'" placeholder="'.$langs->trans("Label").'">';
    $out .= '</th>';

    $out .= '<th class="liste_titre width50 middle">';
    $searchpicto = $form->showFilterAndCheckAddButtons($massactionbutton ? 1 : 0, 'checkforselect', 1);
    $out .= $searchpicto;
    $out .= '</th>';
    $out .= '</tr>';


    $out .= '</table>';

    $out .= '</form>';
    $out .= '</div>';

    $out .= "\n";

    $out .= '<ul class="timeline">';

    if ($donetodo) {
      $tmp = '';
      if (get_class($filterobj) == 'Societe') $tmp .= '<a href="'.DOL_URL_ROOT.'/comm/action/list.php?action=show_list&socid='.$filterobj->id.'&status=done">';
      $tmp .= ($donetodo != 'done' ? $langs->trans("ActionsToDoShort") : '');
      $tmp .= ($donetodo != 'done' && $donetodo != 'todo' ? ' / ' : '');
      $tmp .= ($donetodo != 'todo' ? $langs->trans("ActionsDoneShort") : '');
      //$out.=$langs->trans("ActionsToDoShort").' / '.$langs->trans("ActionsDoneShort");
      if (get_class($filterobj) == 'Societe') $tmp .= '</a>';
      $out .= getTitleFieldOfList($tmp);
    }


    //require_once DOL_DOCUMENT_ROOT.'/comm/action/class/cactioncomm.class.php';
    //$caction=new CActionComm($db);
    //$arraylist=$caction->liste_array(1, 'code', '', (empty($conf->global->AGENDA_USE_EVENT_TYPE)?1:0), '', 1);

    $actualCycleDate = false;

    foreach ($histo as $key=>$value)
    {
      $actionstatic->fetch($histo[$key]['id']); // TODO Do we need this, we already have a lot of data of line into $histo

      $actionstatic->type_picto = $histo[$key]['apicto'];
      $actionstatic->type_code = $histo[$key]['acode'];

      $url = DOL_URL_ROOT.'/comm/action/card.php?id='.$histo[$key]['id'];

      $tmpa = dol_getdate($histo[$key]['datestart'], false);
      if ($actualCycleDate !== $tmpa['year'].'-'.$tmpa['yday']) {
        $actualCycleDate = $tmpa['year'].'-'.$tmpa['yday'];
        $out .= '<!-- timeline time label -->';
        $out .= '<li class="time-label">';
        $out .= '<span class="timeline-badge-date">';
        $out .= dol_print_date($histo[$key]['datestart'], 'daytext', 'tzuserrel', $langs);
        $out .= '</span>';
        $out .= '</li>';
        $out .= '<!-- /.timeline-label -->';
      }


      $out .= '<!-- timeline item -->'."\n";
      $out .= '<li class="timeline-code-'.strtolower($actionstatic->code).'">';

      $out .= getTicketTimelineIcon($actionstatic, $histo, $key);

      $out .= '<div class="timeline-item">'."\n";

      $out .= '<span class="timeline-header-action">';

      if (isset($histo[$key]['type']) && $histo[$key]['type'] == 'mailing') {
        $out .= '<a class="timeline-btn" href="'.DOL_URL_ROOT.'/comm/mailing/card.php?id='.$histo[$key]['id'].'">'.img_object($langs->trans("ShowEMailing"), "email").' ';
        $out .= $histo[$key]['id'];
        $out .= '</a> ';
      } else {
        $out .= $actionstatic->getNomUrl(1, -1, 'valignmiddle').' ';
      }

      //if ($user->rights->agenda->allactions->read || $actionstatic->authorid == $user->id)
      //{
      //  $out.='<a href="'.$url.'" class="timeline-btn" title="'.$langs->trans('Show').'" ><i class="fa fa-calendar" ></i>'.$langs->trans('Show').'</a>';
      //}

      if ($user->rights->agenda->allactions->create ||
        (($actionstatic->authorid == $user->id || $actionstatic->userownerid == $user->id) && $user->rights->agenda->myactions->create))
      {
        $out .= '<a class="timeline-btn" href="'.DOL_MAIN_URL_ROOT.'/comm/action/card.php?action=edit&id='.$actionstatic->id.'"><i class="fa fa-pencil" title="'.$langs->trans("Modify").'" ></i></a>';
      }

      $out .= '</span>';
      // Date
      $out .= '<span class="time"><i class="fa fa-clock-o"></i> ';
      $out .= dol_print_date($histo[$key]['datestart'], 'dayhour', 'tzuserrel');
      if ($histo[$key]['dateend'] && $histo[$key]['dateend'] != $histo[$key]['datestart']) {
        $tmpa = dol_getdate($histo[$key]['datestart'], true);
        $tmpb = dol_getdate($histo[$key]['dateend'], true);
        if ($tmpa['mday'] == $tmpb['mday'] && $tmpa['mon'] == $tmpb['mon'] && $tmpa['year'] == $tmpb['year']) {
          $out .= '-'.dol_print_date($histo[$key]['dateend'], 'hour', 'tzuserrel');
        } else {
          $out .= '-'.dol_print_date($histo[$key]['dateend'], 'dayhour', 'tzuserrel');
        }
      }
      $late = 0;
      if ($histo[$key]['percent'] == 0 && $histo[$key]['datestart'] && $histo[$key]['datestart'] < ($now - $delay_warning)) $late = 1;
      if ($histo[$key]['percent'] == 0 && !$histo[$key]['datestart'] && $histo[$key]['dateend'] && $histo[$key]['datestart'] < ($now - $delay_warning)) $late = 1;
      if ($histo[$key]['percent'] > 0 && $histo[$key]['percent'] < 100 && $histo[$key]['dateend'] && $histo[$key]['dateend'] < ($now - $delay_warning)) $late = 1;
      if ($histo[$key]['percent'] > 0 && $histo[$key]['percent'] < 100 && !$histo[$key]['dateend'] && $histo[$key]['datestart'] && $histo[$key]['datestart'] < ($now - $delay_warning)) $late = 1;
      if ($late) $out .= img_warning($langs->trans("Late")).' ';
      $out .= "</span>\n";

      // Ref
      $out .= '<h3 class="timeline-header">';

      // Author of event
      $out .= '<span class="messaging-author">';
      if ($histo[$key]['userid'] > 0)
      {
        if (!isset($userGetNomUrlCache[$histo[$key]['userid']])) { // is in cache ?
          $userstatic->fetch($histo[$key]['userid']);
          $userGetNomUrlCache[$histo[$key]['userid']] = $userstatic->getNomUrl(-1, '', 0, 0, 16, 0, 'firstelselast', '');
        }
        $out .= $userGetNomUrlCache[$histo[$key]['userid']];
      }
      $out .= '</span>';

      // Title
      $out .= ' <span class="messaging-title">';

      if ($actionstatic->code == 'TICKET_MSG') {
        $out .= $langs->trans('TicketNewMessage');
      } elseif ($actionstatic->code == 'TICKET_MSG_PRIVATE') {
        $out .= $langs->trans('TicketNewMessage').' <em>('.$langs->trans('Private').')</em>';
      } else {
        if (isset($histo[$key]['type']) && $histo[$key]['type'] == 'action') {
          $transcode = $langs->trans("Action".$histo[$key]['acode']);
          $libelle = ($transcode != "Action".$histo[$key]['acode'] ? $transcode : $histo[$key]['alabel']);
          $libelle = $histo[$key]['note'];
          $actionstatic->id = $histo[$key]['id'];
          $out .= dol_trunc($libelle, 120);
        }
        if (isset($histo[$key]['type']) && $histo[$key]['type'] == 'mailing') {
          $out .= '<a href="'.DOL_URL_ROOT.'/comm/mailing/card.php?id='.$histo[$key]['id'].'">'.img_object($langs->trans("ShowEMailing"), "email").' ';
          $transcode = $langs->trans("Action".$histo[$key]['acode']);
          $libelle = ($transcode != "Action".$histo[$key]['acode'] ? $transcode : 'Send mass mailing');
          $out .= dol_trunc($libelle, 120);
        }
      }

      $out .= '</span>';

      $out .= '</h3>';

      if (!empty($histo[$key]['message'])
        && $actionstatic->code != 'AC_TICKET_CREATE'
        && $actionstatic->code != 'AC_TICKET_MODIFY'
      )
      {
        $out .= '<div class="timeline-body">';
        $out .= $histo[$key]['message'];
        $out .= '</div>';
      }

      // Timeline footer
      $footer = '';

      // Contact for this action
      if (isset($histo[$key]['socpeopleassigned']) && is_array($histo[$key]['socpeopleassigned']) && count($histo[$key]['socpeopleassigned']) > 0) {
        $contactList = '';
        foreach ($histo[$key]['socpeopleassigned'] as $cid => $Tab) {
          $contact = new Contact($db);
          $result = $contact->fetch($cid);

          if ($result < 0) {
            dol_print_error($db, $contact->error);
          }

          if ($result > 0) {
            $contactList .= !empty($contactList) ? ', ' : '';
            $contactList .= $contact->getNomUrl(1);
            if (isset($histo[$key]['acode']) && $histo[$key]['acode'] == 'AC_TEL') {
              if (!empty($contact->phone_pro))
                $contactList .= '('.dol_print_phone($contact->phone_pro).')';
            }
          }
        }

        $footer .= $langs->trans('ActionOnContact').' : '.$contactList;
      } elseif (empty($objcon->id) && isset($histo[$key]['contact_id']) && $histo[$key]['contact_id'] > 0) {
        $contact = new Contact($db);
        $result = $contact->fetch($histo[$key]['contact_id']);

        if ($result < 0)
          dol_print_error($db, $contact->error);

        if ($result > 0) {
          $footer .= $contact->getNomUrl(1);
          if (isset($histo[$key]['acode']) && $histo[$key]['acode'] == 'AC_TEL') {
            if (!empty($contact->phone_pro))
              $footer .= '('.dol_print_phone($contact->phone_pro).')';
          }
        }
      }

      $documents = getTicketActionCommEcmList($actionstatic);
      if (!empty($documents))
      {
        $footer .= '<div class="timeline-documents-container">';
        foreach ($documents as $doc)
        {
          $footer .= '<span id="document_'.$doc->id.'" class="timeline-documents" ';
          $footer .= ' data-id="'.$doc->id.'" ';
          $footer .= ' data-path="'.$doc->filepath.'"';
          $footer .= ' data-filename="'.dol_escape_htmltag($doc->filename).'" ';
          $footer .= '>';

          $filePath = DOL_DATA_ROOT.'/'.$doc->filepath.'/'.$doc->filename;
          $mime = dol_mimetype($filePath);
          $file = $actionstatic->id.'/'.$doc->filename;
          $thumb = $actionstatic->id.'/thumbs/'.substr($doc->filename, 0, strrpos($doc->filename, '.')).'_mini'.substr($doc->filename, strrpos($doc->filename, '.'));
          $doclink = dol_buildpath('document.php', 1).'?modulepart=actions&attachment=0&file='.urlencode($file).'&entity='.$conf->entity;
          $viewlink = dol_buildpath('viewimage.php', 1).'?modulepart=actions&file='.urlencode($thumb).'&entity='.$conf->entity;

          $mimeAttr = ' mime="'.$mime.'" ';
          $class = '';
          if (in_array($mime, array('image/png', 'image/jpeg', 'application/pdf'))) {
            $class .= ' documentpreview';
          }

          $footer .= '<a href="'.$doclink.'" class="btn-link '.$class.'" target="_blank"  '.$mimeAttr.' >';
          $footer .= img_mime($filePath).' '.$doc->filename;
          $footer .= '</a>';

          $footer .= '</span>';
        }
        $footer .= '</div>';
      }

      if (!empty($footer)) {
        $out .= '<div class="timeline-footer">'.$footer.'</div>';
      }

      $out .= '</div>'."\n"; // end timeline-item

      $out .= '</li>';
      $out .= '<!-- END timeline item -->';

      $i++;
    }
    $out .= "</ul>\n";
  }

  if ($noprint) return $out;
  else print $out;
}

function getTicketTimelineIcon($actionstatic, &$histo, $key)
{
  global $conf, $langs;
  $out = '<!-- timeline icon -->'."\n";
  $iconClass = 'fa fa-comments';
  $img_picto = '';
  $colorClass = '';
  $pictoTitle = '';

  if ($histo[$key]['percent'] == -1) {
    $colorClass = 'timeline-icon-not-applicble';
    $pictoTitle = $langs->trans('StatusNotApplicable');
  } elseif ($histo[$key]['percent'] == 0) {
    $colorClass = 'timeline-icon-todo';
    $pictoTitle = $langs->trans('StatusActionToDo').' (0%)';
  } elseif ($histo[$key]['percent'] > 0 && $histo[$key]['percent'] < 100) {
    $colorClass = 'timeline-icon-in-progress';
    $pictoTitle = $langs->trans('StatusActionInProcess').' ('.$histo[$key]['percent'].'%)';
  } elseif ($histo[$key]['percent'] >= 100) {
    $colorClass = 'timeline-icon-done';
    $pictoTitle = $langs->trans('StatusActionDone').' (100%)';
  }

  if ($actionstatic->code == 'AC_TICKET_CREATE') {
    $iconClass = 'fa fa-ticket';
  } elseif ($actionstatic->code == 'AC_TICKET_MODIFY') {
    $iconClass = 'fa fa-pencilxxx';
  } elseif ($actionstatic->code == 'TICKET_MSG') {
    $iconClass = 'fa fa-comments';
  } elseif ($actionstatic->code == 'TICKET_MSG_PRIVATE') {
    $iconClass = 'fa fa-mask';
  } elseif (!empty($conf->global->AGENDA_USE_EVENT_TYPE)) {
    if ($actionstatic->type_picto) {
      $img_picto = img_picto('', $actionstatic->type_picto);
    } else {
      if ($actionstatic->type_code == 'AC_RDV') {
        $iconClass = 'fa fa-handshake';
      } elseif ($actionstatic->type_code == 'AC_TEL') {
        $iconClass = 'fa fa-phone';
      } elseif ($actionstatic->type_code == 'AC_FAX') {
        $iconClass = 'fa fa-fax';
      } elseif ($actionstatic->type_code == 'AC_EMAIL') {
        $iconClass = 'fa fa-envelope';
      } elseif ($actionstatic->type_code == 'AC_INT') {
        $iconClass = 'fa fa-shipping-fast';
      } elseif ($actionstatic->type_code == 'AC_OTH_AUTO') {
        $iconClass = 'fa fa-robot';
      } elseif (!preg_match('/_AUTO/', $actionstatic->type_code)) {
        $iconClass = 'fa fa-robot';
      }
    }
  }

  $out .= '<i class="'.$iconClass.' '.$colorClass.'" title="'.$pictoTitle.'">'.$img_picto.'</i>'."\n";
  return $out;
}

function getTicketActionCommEcmList($object)
{
  global $conf, $db;

  $documents = array();

  $sql = 'SELECT ecm.rowid as id, ecm.src_object_type, ecm.src_object_id, ecm.filepath, ecm.filename';
  $sql .= ' FROM '.MAIN_DB_PREFIX.'ecm_files ecm';
  $sql .= ' WHERE ecm.filepath = \'agenda/'.$object->id.'\'';
  //$sql.= ' ecm.src_object_type = \''.$object->element.'\' AND ecm.src_object_id = '.$object->id; // Actually upload file doesn't add type
  $sql .= ' ORDER BY ecm.position ASC';

  $resql = $db->query($sql);
  if ($resql) {
    if ($db->num_rows($resql)) {
      while ($obj = $db->fetch_object($resql)) {
        $documents[$obj->id] = $obj;
      }
    }
  }

  return $documents;
}